which will give you a general idea of VM fixtures and fittings. As part of this to make sure it is a. on 17-10-2022 15:06. Posts. signed up and was given the option of self installation. Praying the white is the virgin one. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 1 ACCEPTED SOLUTION. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Get the Hub ready by connecting the wires. Virgin Media engineer installation. Account - Mobile. Account - Cable. Admittedly these will make more sense if you already have a basic. However, I do not have any of the specified wall sockets available. Some photos would help us. )Options. So, a 50 minute broadband, TV and phone. I have a Virgin Media wall socket, it's the white box in Picture 1. on 30-12-2022 13:33. 4. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. Occasionally only a very short stub of wire is left. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. in Networking and WiFi Sunday; No Virgin Media Wall socket . Thank you for the tel no. 168. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. Options. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Try plugging the cable you can see into the hub to see if it works. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. If there is one you need to trace it back to the wallbox outside where it will connect to a. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The wall socket I have within my home does not appear to be working. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. . If it is a loose cable only, you will need one of these to connect the Quickstart cable. There will be a seperate connection inside the interior wall box. But its still failing to get any connection (i think i. com. Broadband set up issues. But I have no Virgin Media Wall socket in my - 5339557. Just make sure you definately don't need it, or won't be needing it again. Rob (Engineer ID XX346), who is really kind and helpful. Virgin will not remove them. If you have been given a Quickstart pack, but. There should then be. The new ones are just screws, the old style Telewest ones are like star shaped head. Excludes. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. If you have more than one located on different floors, try to place one directly over the other. Switched On. 150 from a. The cable going in will be a double “shotgun barrel” type cable. The wall box may be branded with the logos of an old cable TV company (not VM). I have also checked outside and there is no box either on my property or on my boundary wall. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. I have only got one rectangular shaped white socket (Shown. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. on 04-08-2022 00:33. Security matters. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The closest I could find was this, which. Joining in Options. Plug the cables into the Hub. Browse Virgin Media Virgin Media Community. Business, Economics, and Finance. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, Same problem here. I was told when purchasing the broadband package that fi. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Getting Connected with Virgin Media is easy when you have a wall socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I'm sorry to hear about the missing wall socket. That is the missing power supply. All the cables will go under the floorboards. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I'm currently renovating my living room, including the electrics. Virgin Media FTTP. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Stream from Virgin Media. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Superfast Fibre Plus I am in rented accommo. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. 0 Kudos. You'll have to cut the cable and seal the hole up. For into also image of the. on 30-09-2022 14:24. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Available with M50 broadband or faster. a week ago. 168. My previous sky microfilter attached here. . VM BB TV Landline. 0. Security matters. You need a small spanner to remove this, then push the provided connector over the exposed end. Very poor advice. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. remove the VM wall box 2. Hi Tony, which product would you recommend from Amazon?. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Luckily, most newer computers have one already. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. The cable(35148) currently runs from the outside wall, along a skirting board for 3. 4 out of 5. The cable could be hidden within, or behind, furniture. VM guy was happy with that and did a nice neat job inside. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. £8p/m extra or included with Gig1 or Volt. Virgin Media M125 Fibre Broadband. Entertain me; Broadband Deals. The openreach socket can take a landline cable or an ethernet cable. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The Openreach sockets do not work for Virgin Media. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Stay safe online. 0. I will private message you now to confirm your details. I recently got Virgin broadband installed. Plug the cordless base. The cable could be hidden within, or behind, furniture. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Re: No Wall Socket for Quickstart. Old Virgin Media box and poor signal. (I did this video to help/guide new engineer as I did not find any for my self when I started. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Learn more. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. cable from wall. 0 Kudos Reply. But I have no Virgin Media Wall socket in my house. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. Please help as I need the. Virgin Media Wall Socket Connector Wrong Kind in. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. How long will the QuickStart installation take me? WiFi Hub - 30 mins. My previous sky microfilter attached here. Sign in . Alternatives to Super Hub 2. I don't have a virgin media wall socket and this is stressing me out. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. on 23-10-2022 13:36. Mobile Your Account. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Step 4. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. It should work ok. Account - Cable. on 08-01-2023 20:46. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. It works fine and my router (which is the black box in Picture 2),. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. It is likely you will be waiting a few days. 1. In response to Jonny-M. 3 weeks ago. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 3) other end of this cable, connect the female to female F connector, connect the other side. Options. The cable could be hidden within, or behind, furniture. The second two black cables are from a satellite dish, used by. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Tried the virtual assistant but it didn’t prove helpful. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. . I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Go to virginmedia. Hello, I've just recieved our VM hub5 and unable to. Vonage 2nd line. I can only find the TV socket. cable from wall. Connections to Virgin Media equipment are clearly marked in both cases. Hi everyone, I moved to a new flat. Incidentally the phone socket is redundant if not in use and can be safely removed. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. One customer said he has so far waited six weeks to have a 10in (25. Virgin Media; My Virgin Media; Shop; Help;. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The block box on second picture is an amplifier for terrestrial TV. I was never asked if I had a wall box. First picture is telephone socket which is now not used. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Can see - 5322120. We would like to show you a description here but the site won’t allow us. 12-10-2022 18:51 - edited 12-10-2022 18:59. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. I have gone through several videos and found that there should be wall socket inside your home. Tudor. on 17-09-2022 22:50. u just run a long cable from the box inside to whatever room u want. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. Standard Member. I don't work for Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Location. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Hello, my isolator cable does not fit into the virgin media wall socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. How about using a 10m RJ11 to RJ11 telephone cable. Feb 22, 2022. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 0 Kudos. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. It may just be a cable rather than an internal wall box. The Virgin wall sockets just have one connector at the bottom. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. You can also check for a loose cable as not all properties have a socket. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Kain, regarding your question: I am looking to: 1. Bits and bytes. Re: Moving virgin media wall socket. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Let us know if there's any further issues. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Even after scraping the connection might not be a very good one. Awful first impressions of Virgin Media. . In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. When you place your order, we'll let you know. Thank you goslow, Kain_W. com and book a technician. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). We do not have an internal VM box to plug the round ended cable into. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Adduxi. Reply. 100. Check outside for the omnibox (brown or grey) and trace the cables to the inside. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). I only found an openreach mastersocket 5c in the flat. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Sign in . 9. It is surface clipped usually. We have tried plugging it into the only box we found it would fit but no luck. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. If there. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. . Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Broadband. Sign in . on 15-04-2023 16:54. Go to solution. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Verify that the white cable is securely connected to the Virgin Media wall socket. -a power cable for the hub's adapter. Try that and see if you can connect. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. See the attached photo. You need to go outside and locate the brown or grey omnibox on the wall. Tudor. #1. Get virgin engineer to move the wall socket. Virgin Mobile. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Welcome to the community and thanks for taking the time to post here on the forums. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Chris. I found this wire that looks like Cable con 3. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. My Virgin Media App. You can also check for a loose cable as not all properties have a socket. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Virgin Mobile. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. - 5156775. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Call the Pre-installation and delivery team on 0800 052 1734. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 0 Kudos Reply. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. In response to Jonny-M. Tudor. Virgin Phone Switchover. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. log into hub3 - 192. VM don't use fibre inside the property. We can certainly work to get an engineer booked in to get this installed. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Account - Cable. Networking and WiFi. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. I have tried to contact vm but I don’t have a landline number so they w. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. on 27-01-2023 17:22. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. You may need to use the. 0 Kudos Reply. If you're happy for us to get this booked. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. No Virgin Media Wall Socket on 13-04-2022 14:47. Can you help? - 5401771. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I can’t find a wall socket anywhere that matches those indicated by virgin. Virgin Media; My Virgin Media; Shop; Help;. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Manage Your Account. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. A Ti-Vo was installed in one of the upstairs bedrooms. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. 22-12-2022 19:19 - edited 22-12-2022 19:20. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. A master socket is the main socket for the phone line in your home, not an extension socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Entertain me; Broadband Deals. Inside the External Wall Box – FTTP RFoG Node. Some VM installations do not have an internal wall box, just a trailing lead. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Not had any success calling. They'll then install a fibre socket inside. It should be free of charge. Preparing for Landline changeover to fibre. correctly to the Virgin Media wall socket, please follow these instructions to get set up. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Sorry to hear of the install delay caused by the wall. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. nothing to do with the outside boxs. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. (knowledge is power) Sun 05-Jan-14 12:53:34. 3 weeks ago. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. 2. . We have tried plugging it into the only box we found it would fit but no luck. Explain what needs to be done and book an engineer visit. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Old Virgin Media box and poor signal. My Virgin Media App. Some properties do not have a wall socket, only a cable. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Re: cable not fitting wall. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 132Mb average speed. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. • Check the connection is tightly connected, it will make a 'click' noise. The pre-install team number is 0800 052 1734. Check service status. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street.